Moving towards sustainable mobility
In the face of challenges relating to climate, energy, air quality, health, or even a region’s attractiveness and dynamism, mobility is experiencing a revolution. It is becoming multimodal and drawing on numerous methods of transport. New services are joining the existing transport methods in place. The emergence of digital information services, car sharing, self-service electric vehicles and more bears witness to the changes happening to transport methods and ways of life, affecting an entire ecosystem of workers. Public authorities, longstanding stakeholders, car manufacturers and new arrivals are all being challenged to offer innovative services whilst also keeping a control on costs and ensuring that they are accessible, secure and satisfactory for users.
Study solutions to shape the mobility of the future
In this setting, it is well worth tailoring services to users’ new needs, as they are at the heart of the revolution. For more than ten years, our teams have been developing specific expertise to help sectoral and regional stakeholders pair current and future mobility via citizen consultation, travel behaviour studies, measuring the perceived quality of service (customer satisfaction survey) and actual quality of service (mystery shoppers), evaluating new services, and more. All of these measurement tools will enable you to steer and adjust your activities.
“We’ve been entrusting all our surveys to COHDA for 3 years. Their expertise and advice have enabled us to accurately measure our customers’ satisfaction and thus improve our offer year after year. What’s more, their professionalism transmits an excellent image to our customers interviewed.”
“The COHDA team combine attentiveness and proactiveness, two essential qualities for a service provider responding to a public market.”
“COHDA stands for professionalism, attentiveness to the client and high-quality work. Each time we’ve called on them, they’ve met our requirements with efficiency and quality. I can recommend them wholeheartedly.”
“Optimal collaboration despite the distance, professionalism, proactiveness and attentiveness.”
“In 6 years of collaboration, I’m highly satisfied with COHDA’s dedicated and professional guidance. The project manager is very attentive, proactive and follows up on the file as required. We’ve built up a true relationship of trust.”
“The COHDA Institute adapted perfectly to the exceptional situation of the first lockdown, in particular by implementing the necessary tools to ensure service quality.”
“A very serious company which demonstrates a high level of availability for its clients. COHDA has managed to meet our requirements perfectly and to adapt whenever necessary. I’d recommend COHDA without any hesitation.”
“A huge thanks for your involvement and proactiveness to all the team, which I have the pleasure of working with each time we call on you for a survey! Your programmer is a magician and when listening in, we were impressed by the interviewers’ professionalism in adapting to our environment.”
Understand and monitor your market
Assess public policies
Optimise your offer
Adjust your communication actions
Explore and optimise the customer experience
Decode habits and behaviour
Listen to your employees
Listen to citizens
Hire a panel
Qualify and analyse your databases
Our track record in the Transport/Logistics/Mobility sector
A project, a message? Interested in working with us?
