A sector facing major change
Rising material and energy prices, raw material and staff shortages, the integration of digital solutions (home automation, connected objects etc.), the energy transition, increasing international competition, relocations, and changes to skills and trades are all challenges facing the industry and public buildings and works sectors as they seek to meet market expectations and remain competitive.
Listening to the environment and the market in order to transform
For more than ten years, our teams have been developing specific expertise to help the various key players in the sector (installers, artisans, distributors, manufacturers and suppliers, social partners, architects, clients etc.) with this transition, covering areas as wide ranging as purchase paths and behaviour, organisation and trade transformation, evaluating the client experience and more.
“We’ve been entrusting all our surveys to COHDA for 3 years. Their expertise and advice have enabled us to accurately measure our customers’ satisfaction and thus improve our offer year after year. What’s more, their professionalism transmits an excellent image to our customers interviewed.”
“The COHDA team combine attentiveness and proactiveness, two essential qualities for a service provider responding to a public market.”
“COHDA stands for professionalism, attentiveness to the client and high-quality work. Each time we’ve called on them, they’ve met our requirements with efficiency and quality. I can recommend them wholeheartedly.”
“Optimal collaboration despite the distance, professionalism, proactiveness and attentiveness.”
“In 6 years of collaboration, I’m highly satisfied with COHDA’s dedicated and professional guidance. The project manager is very attentive, proactive and follows up on the file as required. We’ve built up a true relationship of trust.”
“The COHDA Institute adapted perfectly to the exceptional situation of the first lockdown, in particular by implementing the necessary tools to ensure service quality.”
“A very serious company which demonstrates a high level of availability for its clients. COHDA has managed to meet our requirements perfectly and to adapt whenever necessary. I’d recommend COHDA without any hesitation.”
“A huge thanks for your involvement and proactiveness to all the team, which I have the pleasure of working with each time we call on you for a survey! Your programmer is a magician and when listening in, we were impressed by the interviewers’ professionalism in adapting to our environment.”
Understand and monitor your market
Assess public policies
Optimise your offer
Adjust your communication actions
Explore and optimise the customer experience
Decode habits and behaviour
Listen to your employees
Listen to citizens
Hire a panel
Qualify and analyse your databases
Our track record in the industry/public buildings and works sector
A project, a message? Interested in working with us?
