Social protection is key
The health crisis, an ageing population, legislation reform and more are all highlighting the importance of social protection and contracts seeking to safeguard the future. In the face of increasing uncertainty paired with the pressing need to streamline resources, debates are being dominated by health, well-being and successful ageing considerations, inviting the sector to reinvent itself in line with societal, technological and regulatory change.
In this environment of unpredictability, companies are also being driven to consider social protection from a different perspective and make it a greater focus of their HR policies, out of obligation but also increasingly as a way of setting themselves apart and attracting workers.
Study solutions offering prevention rather than cure
For more than ten years, COHDA has been aiding the sector with its strategic and operational challenges by providing expertise in quantitative studies, whether to improve system access and performance, optimise resources deployed or services rendered, target and reinforce preventative action, or understand changing behaviour and usage in order to respond to these changes.
B2C, B2B, hot, cold customer satisfaction study
Customer attrition study
Complaint handling quality assessment
Mirror survey with customer relations staff
Behaviour and usage study
Study of perception and expectations of a (new) service
Pre and post test for communication campaign
Reputation and image study
Public policy evaluation
“We’ve been entrusting all our surveys to COHDA for 3 years. Their expertise and advice have enabled us to accurately measure our customers’ satisfaction and thus improve our offer year after year. What’s more, their professionalism transmits an excellent image to our customers interviewed.”
“The COHDA team combine attentiveness and proactiveness, two essential qualities for a service provider responding to a public market.”
“COHDA stands for professionalism, attentiveness to the client and high-quality work. Each time we’ve called on them, they’ve met our requirements with efficiency and quality. I can recommend them wholeheartedly.”
“Optimal collaboration despite the distance, professionalism, proactiveness and attentiveness.”
“In 6 years of collaboration, I’m highly satisfied with COHDA’s dedicated and professional guidance. The project manager is very attentive, proactive and follows up on the file as required. We’ve built up a true relationship of trust.”
“The COHDA Institute adapted perfectly to the exceptional situation of the first lockdown, in particular by implementing the necessary tools to ensure service quality.”
“A very serious company which demonstrates a high level of availability for its clients. COHDA has managed to meet our requirements perfectly and to adapt whenever necessary. I’d recommend COHDA without any hesitation.”
“A huge thanks for your involvement and proactiveness to all the team, which I have the pleasure of working with each time we call on you for a survey! Your programmer is a magician and when listening in, we were impressed by the interviewers’ professionalism in adapting to our environment.”